Some games are known for their spirit of union and excitement of acting as a team and it’s quite common in team sports such as football, baseball and basketball. However, some individual games are known for the same level of adrenaline rush and for many it will be a real surprise to learn that some online casino players describe their excitement just like football players would do.

One of the games that is known for its excitement and exquisite tension that makes the player as involved as with a physical sport is of course blackjack. And no big surprise that some many online casino players choose this particular game when entering numerous online casino sites all over the world.

The cultures of online and real world blackjack playing are quite different despite the fact that it’s pretty much the same game being played. The main difference is of course that when playing online you’re playing alone, usually in the comfort of your home without the typical distractions and tension you get in brick-and-mortar casinos. Of course, there’s a downside to it – you don’t get the thrill and excitement that make blackjack games so exciting.

People who play blackjack form close communities because they are very passionate about the game, And taking the fact that it’s all in all a gambling game where the stakes can go sky high and earn the winners a fortune, sometimes the communication between blackjack players can seem to be a bit esoteric to those who are not in the game.

That’s what online blackjack is famous for – there are numerous specialized forums that form communities of players all over the world. The Internet lets many players communicate regardless of their location, and when there are many people sharing the same passion for such thing as playing blackjack online you can definitely say that there’s a real culture behind it.

Just with any other game-specific forums and communities you can get lost and confused the first time you enter such an online community. They are quite often based around online casinos where you can play blackjack anytime, and discuss the game after you had your fun at the online table. Of course, some forums are more open to newbies than the others and with some communities you will find it hard to communicate with other players if they haven’t seen you in the casino.

Still, without a doubt, the Internet has revolutionized the culture of blackjack, turning it into a global phenomenon rather than a local community-based game, revolving around clubs and real casinos. Regardless of your location, you can play blackjack online, take part in tournaments with large prizes, win real money and discuss the strategies and experience with other players who enjoy playing blackjack just like you do. And you don’t need to pack your bags and go to a city where playing blackjack is legal. All you need is a good Internet connection and plenty of time to enjoy this exciting game.

A large number of players who prefer online casinos to brick-and-mortar gambling houses often lose their money because of believing in various myths and rumors that spread around the web. If you don’t want to make part of that number you have to be cautious about the most common myths blackjack players tell about when playing online.

Myth #1: Card counting is not required

Those of you who have spent a bit of time at the table know that card counting is the most basic winning strategy, and the myth tells that you don’t need it to win at the game.

Fact #1:

It’s almost impossible to beat the dealer if you don’t know what cards are remaining in the deck. That’s why players use card counting in order to raise the odds of winning against the house. If you have read about a strategy that doesn’t tell you to count cards then it’s definitely not a strategy that will help you win in the long run. Card counting isn’t as complicated as some players think it is, there are ways you can easily count cards and raise your chances of winning, and that’s definitely what you want in the end, right?

Myth #2: In order to win you need only the basic strategy

You don’t need any complicated strategies in order to win, you just need to learn the basic strategy that is available even at online casino sites and you will win for sure.

Fact #2:

Most players who use only the basic strategy lose nearly all of the time. That’s because in most cases the basic strategy is given directly at the online casino’s site and there’s no sense for the casino to post such things other than increasing their in-house odds and fooling players. There are numerous books on blackjack winning strategies that are based around the very same basic strategy and not that many players can say that these tips have helped them. In order to win you will need something more effective in raising your odds at online blackjack than the basic strategy.

Myth #3: Get as close to 21 as you can in order to win

This is probably the most common myth among those who have only started to play blackjack and are new to the game. This is a popular misconception because blackjack is also sometimes called as the game of 21. And assuming that’s the main goal of the game, new players believe that it’s crucial to get close to 21.

Fact #3:

The main goal of the game is not getting close to 21. In order to win at blackjack you have to beat the dealer’s hand, have a larger count with the cards you have than the house has. No matter if it will be 13 against 9, you will still win if it’s your count that’s larger. Many rookies make the common mistake and try to get as close to 21, taking more cards and busting their chances by going beyond 21. Leave the number behind and focus on the dealer’s hands – that will give you much greater chances of winning.

The popularity of blackjack tournaments is constantly increasing and it’s no big surprise that many online casinos offer more tournaments with larger prizes on a regular basis. And by “regular basis” we mean the possibility to take part in an online tournament virtually at any time of the day. However, you have to understand that there are substantial differences between online and land based tournaments, and knowing these differences is very important for any blackjack player

A large part of players get involved into tournaments because of the adrenaline rash and the intensity of playing with other participants head to head. Those who regularly take part in such tournaments say that it’s a real pleasure to sit with other players at the same table, watching them make their bets, following their expressions and feeling the real excitement of a challenge that is just not the same when you play one on one with a dealer. Tournaments represent a real challenge and test of skills for any player, especially when it comes to the elimination rounds. The way the people interact and get involved in the drama is something that can be as valuable as the prize itself. No wonder that there are so many blackjack tournament games even on the TV these days.

Of course, these feelings are a bit hard to experience when it comes to playing blackjack online. Web-based tournaments just can’t bring the excitement of a real life tournament because it’s just you and your computer, no one else. Of course, you can play a tournament with players all over the world instantly by joining any big online casino tournament but that can be hardly compared to seeing a real living person next to you. Still, it’s a matter of personal choice and preference, because some players are in for the excitement and emotions, while others are in just for the playing experience and the prize.

What makes online blackjack a really interesting feature is that it lets players all over the world put their skills to the test and win real money in a tournament against other players. There’s no need to enroll in special events or even leave your home – everything you need to play a game is within your reach and it’s only you and your skills that really matter. For those, who don’t excited by the thrill of a real tournament or those who aren’t just confident in their abilities this is probably the best way to enjoy real professional poker.

One can say that it all depends on how introvert or extrovert a person is. If you’re seeking attention and love seeing another person near you get nervous when you hit blackjack, then you will definitely find online tournaments boring and lacking the real excitement of the game. But if you jut want to win and don’t care about who’s sitting next to you and don’t want to be distracted from your strategy then playing online seems like a perfect choice for you. Of course, the best way is to try both things and define what works best for you.

Looking round the US right now is a bit like Alice in Wonderland (but not the big-earning version by Tim Burton which looks to beat the one billion mark in takings worldwide). There’s a lot of unreality around and it all goes back to one of these pesky idioms, “Trying to get blood from a stone”. Let’s take it step by step. In the world of boxing, you introduce the fighters according to their corners. So, in the blue corner, you have the lefty socialist liberals and they all want to keep the entitlement spending without increasing taxes. While in the red corner, you have all those Tea Party members who want to do away with government and all its spending on little things like defense and the infrastructure that delivers electricity, drinking water and so on. Oh, and they don’t want to raise taxes either. In fact, abolishing big government means no IRS. So, whoever you ask, they all agree it’s impossible to raise taxes (“starve the beast” as the GOP puts it) but, without more money coming from somewhere, it will be impossible to balance the budget. Does balancing the budget matter? Well, ask Greece whether they should balance their budget. Once the riots die down, you may have an answer. In the meantime, the world’s lenders think Greece will default on its debts. In ten years time, without action from the US government (big or small), the same fear may affect the US power to borrow.

So, right now, states cannot raise taxes and face paying out on entitlements. The majority are licensing more gambling. The levy is not counted as a tax and is politically acceptable. Except, there’s too much gambling already. No matter how many casinos or other sites you licence, there’s still the same number of gamblers. Hence, the reference to “blood from stone”. It’s going to be very difficult for states to get any real increase in revenue, particularly when you add in the effect of online gambling. With rising gas prices and family budgets still under pressure because of the recession, it’s cheaper and more convenient to stay home to gamble.

So, let’s pick a few states and see what plans are in the pipeline. Go to Boston and you find yourself in a war zone with New Hampshire, Connecticut and Rhode Island all pushing their own gambling agendas. Wherever you look, there are plans for new resort-casinos and thousands of slot machines at race tracks and dedicated slots parlors. With all these states in competition to attract the same hard-core gamblers, they all risk ending up with little improvement to their revenue streams. More interestingly, you have to doubt the commercial judgement of the corporations still prepared to consider building new casinos. Just as the states have looming deficits to fill, many of the existing casinos have fallen on hard times as online slots have grown more popular. Indeed, if the GOP and its Tea Party element are against big government, they should oppose the use of gambling to prop up state finances. Surely, the libertarian stays home to play slots, keeps all the winnings and pays no taxes, direct or indirect.

One of the more exciting features of the latest recession has been the collapse of tax revenue flowing into the coffers of the individual US states. Sales are down so there’s less tax take there. Property values have crashed through the floor so, where tax is a percentage of valuation, the tax take has fallen – with so many properties foreclosed and families unemployed, payment of the tax has been difficult to enforce. People have been earning less and businesses have made less profit so, again, less income tax. Put everything together and many states are effectively bankrupt, their bonds reduced to junk status by the credit rating agencies. Yet there is no political will to really grasp the nettle of tax increases. If the electorate want the same level of services from the state, they have to pay for them. If they genuinely will not pay, they must be prepared to accept real cuts in the quality of the services. Perhaps this recession will finally break through the stubborn refusal to pay a larger percentage of income as tax. While we wait for this revolution, individual states are playing around the margins to save a few dollars here, and raise a few dollars there. Their theory is that federal government will not allow them to fail. Like AIG, many of the states are “too big”. So bail-out money will save them from having to make the hard decisions.

This has not prevented some states from getting creative. In New Hampshire, Governor John Lynch has a new policy. To help bridge the gap between solvency and insolvency, he’s proposing to legalize online gambling. The detail of the plan is to be announced soon, but it’s already controversial. Ignoring the problems created by the federal law clamp-down on the transfer of funds for gambling purposes, the Governor has been caught in a classic flip-flop. Not so long ago, the lawmakers who represent the real-world casino interests proposed a bill to licence some 17,000 slots and table games. The recession was not yet in its full glory and the hole in the budget was not today’s gaping chasm. The Governor decided to veto the bill.

He gave two reasons. The first a simple calculation that there were already a significant number of machines in the state and licensing more was unlikely to produce a real increase in revenue. It would only share out the same money among more machines. But it’s the second reason that has landed him in trouble. He said the bill would lead to an increase in gambling. Whether he was concerned at the rising level of addiction, the risk of more young people being tempted into gambling or he had some moral objections is not clear. The bill died. The new proposal to legalize online gambling is likely to make gambling more accessible. If people have to travel to specific locations, their behavior can be more closely monitored and controlled. The age of players can be verified. Operators can stop someone when they have obviously lost too much. Allowing gambling from PCs, lap and palm top machines, and Blackberrys is opening the flood gates. Playing online slots, people can burn through a lot of money very quickly without anyone to stop them. The Governor can’t have it both ways. If proliferating gambling is a bad thing, legalizing online gambling is a bad thing. While he decides how to answer, we can all have fun playing slots wherever we find them.

In many ways, the US has the best and the worst system of federal and state governments in the world. Arguably it has the qualities of being the best because, even though it’s a two-horse race, there’s enough of a difference between the political intentions of the successful candidates to make life interesting. But it’s one of the worst because of the level of corruption in the lawmaking following elections. Money speaks loud behind the scenes with different lobbying groups pressuring the elected representatives to deliver on the promises they made to get the campaign funds. For these purposes, it makes no difference which party you look at. All the individuals at every level in the political system depend on “donations” to get elected. When it comes to the world of gambling, the politics get particularly complicated.

For individual states, the revenue derived from the different forms of licensed gambling helps avoid complete financial meltdown. Yes, there’s a recession, but this has only slowed the flow of money into gambling. Unlike other sources of tax revenue, the gamblers of America are helping balance budgets. But there are different interested parties. In one corner stand the real world casino operators who want the least possible regulation on their activities. Their group is not united because the casinos on Indian land have advantages and, some say, represent unfair competition. We should not forget the other sites who can get licences to run slots. In another corner stand the racing interests. They are long-standing political players and also want the maximum freedom to run their own betting operations with the least interference from states. This blurs into another group that runs betting operations on other sporting events. While a more distant group runs online casinos.

As an example of the conflict of interests, let’s go to Massachusetts where there’s a new bill in the state House to establish two new real world casinos. As always, the declared intention is to generate more revenue for the state. To maintain a monopoly for the land-based casino operations, the bill proposes to criminalize all online gambling. It will be an offense for any resident of Massachusetts to place or accept a wager placed by a telecommunication device, no matter where they may be located. You will realize, of course, this includes all telephone betting and would hit the racing and sports betting operations. Not surprisingly, this has stirred up an intense lobbying exercise.

Real world operations are preferred because they are easier to police and monitor when it comes to collecting the tax or levy. Once operations disappear down telephone lines or into the internet, they can be based anywhere. This seriously complicates the collection of any tax. States like to keep their worlds simple. They want the maximum revenue from licensed gambling with the lowest possible cost for collection. Just crossing state lines makes collection more difficult. If casino games are offered from outside US territory, tax cannot be collected. That’s one of the reasons why the federal government clamped down on the use of credit cards and other easy payment methods. It forced more operations onshore where they could be taxed. Whether you agree with this approach to balancing the budgets is irrelevant. Casino games are seen as the easy way to raise money without upsetting the electorate. Imagine a world without gambling and hear the roar of anger if states announced an increase in sales tax.

All sorts of businesses, profession or hobbies can benefit from calling cards. Whether you use them as a businessman, real state agent, doctor or any other means you can always be one step ahead of your colleagues or competitors when you have calling cards. Having a calling card is like packing all your business identity, contact information and logo into a wallet sized billboard.

Calling cards can be for corporate or personal use. When they are used for work purposes they are commonly referred to as business cards. Business cards are used for contact information and keeping in touch with your customers. Adding a business card to your marketing strategy is one way of assuring that you maintain communication with your customers. Whenever or wherever they need to contact you, reaching you won’t be too difficult because they know which number to call.

For personal use, traveler’s calling cards can come in handy when you are on the road and need to book hotels, call home or call your office. Having traveler’s calling cards can allow you to make that important call no matter where you are. Home phone cards can also be useful when you are traveling through a countryside where cell phones don’t work. Say for instance your car broke down and you need to call a mechanic, you can’t be always sure to make that call when you do not even know who to call. Your personal card can be very helpful in this occasion. Hence, having a calling card is like an added insurance to you so the next time you hit the road make sure that you never go without your phone card.

You can always design and customize your own calling card. Your choice of design can come in different forms. Among the most common design are raised ink and full color. But you can also choose among foil stamping, embossing and die cut, whichever you think suits your business. Die cut calling cards are always effective in captivating attention because of their unique shapes but they can also be expensive. Nonetheless, they can really make a difference in projecting your overall company image and making a memorable impression.

Full color printing, particularly CMKY color printing, is also a good choice in designing your calling cards because it gives you the option of using full color images and photos in your design. You need not worry anymore about color printing being expensive because with the technology that are available today, color printing can now be offered at affordable prices. Hence, they are a cost effective way to display your information.

The bottom line is: your choice of calling card design should be based on how you would like to project your business image, your advertising scheme and budget. Remember also that a simple design can always be as effective as a costly design.

Whichever time you look at, there has always been gambling. For example, there is evidence of keno, dice and mahjong being played in Ancient China from 2,000 B.C. onward. Different forms of gaming were also a popular pastime in the other major ancient civilizations of India, Egypt, Persia, Greece and Rome. Despite attempts to ban or control gambling because of its addictive nature, it has persisted until today. Sometimes it went underground, while other governments allowed commercialisation. Throughout, gambling has been seen as a social activity. The rich would gather in each others palaces and mansions to play or attend exclusive clubs. The poor would flock to “dens of iniquity” which were often run by criminal gangs tied into the worlds of prostitution and street drugs. This history is one long transfer of wealth from one individual to another. Before regulation, it was usually the criminal gangs that became rich. After regulation, those in positions of power took their commissions while governments subsidized the taxpayers through levies and taxes. But there was one constant thread. Whether you were an aristocrat lounging in a casino in an exclusive spa town in Europe or panning for gold in the 1840′s and 50′s, the majority of games depended on live dealing or the supervision of the betting by an employee of the House. In the more modern clubs and casinos, the dealers and croupiers have often been beautiful women, dressed attractively. In their own right, they were part of the attraction of the “place”. The men would come, leaving their wives at home, to lose their money while ogling the girls.

Then along came the internet. There is nothing wrong with the quality of the graphics, animation and soundtrack. In most cases, they represent a brave attempt to create an experience similar to a real-world casino. But players can never suspend disbelief. They continue to sit at home or nursing their laptops in a hotspot with their attention fixed on a small screen. Nothing can replace the smell, noise and crush of people in a casino. Except, as the technology has matured and bandwidth improved, online casinos have begun to introduce live dealers for a range of your favorite casino games. This has two advantages. Many people prefer to avoid the random number generators that drive the software versions of the games. RGNs are too perfect. They feel it is better to gamble where human beings shuffle the packs or spin the wheels because human beings make mistakes and are inefficient. Secondly, animations only go so far. Even though it is a small screen, a live video feed of a sexy lady dealing blackjack or running a roulette table brings in the business.

Live dealing has been increasingly common on sites serving Europe but the first online casinos in the US are now recruiting live dealers and launching their own service. You can only go so far to compete on animation and welcome bonuses. Web cameras are cheap and not much of a studio is required to create interactive play between dealer and you sitting at home. With your favorite casino games now coming to you live, the pressure will be on the majority of the other casinos to innovate ad improve the interface and user experience. As bandwidth improves, your gaming experience will improve.

OK, so here’s a question for everyone who has ever been into a casino to play a slot machine or who has played online. Why did you do it? The answers will all have differences in the detail, but the simple truth is easy to write. You want to win some money. There’s this machine. It’s got a simple system for deciding when you win. In old technology, there were physical reels turning. Now we have video technology. You get to see the representation of the different characters turning. There’s an air of breathless excitement. You watch the key numbers or symbols pass ever more slowly in front of your eyes. Just one or two more turns and you’ll hit the jackpot. Ah, so close! You were within touching distance of millions of dollars. If only you’d been able to reach out with your mind to just push one wheel through one more turn to the pay line. But the fact you did come so close means you could win next time. If your luck is in. And the stake for each spin of the virtual wheels is so small. And the winnings are so much, they will clear all your losses to date and leave you with cash in hand. Some of those combinations make you rich. But then there are the few combinations that make you even richer. And then there’s the jackpot itself. Your heart races and you think what you could do with that big a pile of cash. Yes, your answers would be something like that – it’ exciting to anticipate a win.

So let’s all have a moment of sympathy for Louise Chavez. She’s a resident of Denver, but was visiting Central City, Colorado. Having taken in the local scenery, she had settled into The Fortune Valley Casino. The slot machines were all lined up and she was ready to hit the big time. Time passed and then came the experience everyone dreams about. The reels settled into place and the light on top of the machine lit up. As every player knows, this tells you and everyone watching you have just picked up the jackpot. In this case, she imagined she had won the Phantom Jackpot which was standing at a mere $43 million. The other players gathered round. Casino employees rushed over. And Louise Chavez was partying. It was her birthday and she had just been given the very bestest present in the world.

That’s why she was more than a little angry when the casino told her there was a computer glitch. She had not actually won anything. That’s a rapid makeover from multimillionaire to a big zero in one sentence. Now let’s be honest. It’s always possible for a computer to foul up. There are all these lines of code and, at any time, one of them can just decide to play a game with our heads. It doesn’t matter whether you’re in the real world or playing slots online, a machine error can catch you out. What makes this interesting is the idea of a “phantom” jackpot. The pay lines for conventional slots are always clear. Are the rules for winning phantom jackpots always so clear? Presumably the state gaming officials will publish a report and confirm this phantom jackpot system is fair, can be won and is not a scam. No matter where you play slots, you always need confidence the computers are programmed to give you a fair chance of winning. As it stands, this is a PR disaster for the casino.

Too many techies get a bad rap for lacking teamwork and communications skills. The stereotype is that while techies are great at what they are trained to do, they cannot parlay their knowledge onto others. Because of the stereotype that techies cannot communicate, they also can be stigmatized that they lack adequate teamwork skills. So, what are the chances of two Helpdesk teams communicating with each other to successfully form one team while not compromising customer service?

Does this plan initially sound like an enormous task? Does it sound impossible? Not if you were lucky enough to have been on such a dynamite team like mine.

In 1997, I started working at the Ameritech Advertising Helpdesk, which was supporting Yellow Pages Salespeople, Artists and Data Entry from Michigan, Indiana, Ohio, Illinois and Wisconsin. When Southwestern Bell Corporation acquired Ameritech in 1998, procedures started to change. Ultimately, The Ameritech Advertising Helpdesk became the SBC Yellow Pages Helpdesk and we were to support clients not only in the five-state Great Lakes region, but clients in other regions in which SBC resided. SBC had Yellow Pages clients in the east in Connecticut, in the middle of the country in Missouri and Kansas, in the southwest in Oklahoma and Texas and in the west in Arizona, Nevada and California.

There were two Helpdesks: the Helpdesk who supported clients in the Great Lake region and the Helpdesk that supported clients in the eastern, middle, southwestern and western regions. The Helpdesk supported clients 24/7 during the weekdays, a part of Saturday and was on call for Sunday. The Great Lakes Helpdesk had about seven to eight dayshift personnel, two afternoon people and one mid-nighter. The eastern, middle, southwestern and western region Helpdesk had about eight to ten personnel that worked different hours from 7 a.m. until 10p.m. eastern time.

The grand plan was to combine both Helpdesks and have all of the analysts versatile in all of the applications in order to support clients from all of the 13 states. For example, most of the analysts who supported clients in the Great Lakes region had never worked with VMS systems, but were very familiar with systems like the Remedy Helpdesk software. Conversely, most of the analysts who supported clients in the eastern, middle, southwester and western U.S. had been trained on the VMS systems, but had never worked with Remedy.

Being in Information Technology, one may get used to systems and applications going wrong. It seems that in too many instances, techies are troubleshooting and fixing systems.

So, how did combining operations go without sacrificing customer service?

1. It was about a six-month plan, which started around February 2002 to gradually adjust analysts from both Helpdesks. One analyst from each Helpdesk was trained for several months before supporting clients in all 13 states.

2. Both Helpdesks were in different parts of the Call Center. A couple of analysts from both Helpdesks switched desks in order to familiarize each other with systems.

3. Management was very supportive of the transition and realized that there was a learning curve during the transition.

4. There were two analysts from both Helpdesks called Helpdesk Advocates, who were the liaison between the analysts and management. Both Advocates communicated the analysts’ concerns to management.

5. Clients were informed that both Helpdesks were in the process of being combined and to please be as understanding as possible during the transition.

6. Every analyst was receptive to any question from other analysts. Every analyst was in the same boat – so to speak. Every analyst knew that he or she would have questions about systems in which he or she was not as familiar. How every analyst handled any question from a coworker would reflect the way in which he or she would be treated when he or she had a question. It was the human nature aspect.

7. Every analyst had a desire to learn.

8. Every analyst had a willingness to train

9. If an analyst could learn one system, he or she could learn other systems.

10. Every analyst was a team player. Although there were folks who had years and even decades of experience on some systems, no one was too good to help out any analyst who had never worked with a particular system. The fact that every analyst was cooperative during the transition made it an enormous success.

This is what I personally learned from the experience:

1. Teamwork is not about individuals. When a client’s problem was solved, it was the whole Helpdesk that triumphed.

2. When superstars play as a team, the team will ultimately win. Every member of the team was a superstar who played as a team and we ultimately won in transitioning both Helpdesks.

3. Every analyst proved that they could parlay their knowledge and translate that language to other analysts and clients.

4. Perception and reality may be two completely different things. I knew very little about the folks at the other Helpdesk. When I got to know them, they were as wonderful as the folks whom I already knew at my own Helpdesk.

5. Teamwork is all about dealing with people. What you make of your relationships is up to you.

6. It is amazing what a team can do when it is up to the challenge. My team only had a certain amount of time to transition its operations and we did it!

7. Sometimes just a desire to learn can make the difference between success and failure.

8. Investment in relationships with people is invaluable with a rewarding rate of return.

9. Random acts of kindness

10. You can actually appeal to people’s better nature and not just their self-interest.

Everyone involved displayed so much cooperation and willingness to train no matter how many times they were asked a question. Everyone involved during the transition should be very proud that they were part of that awesome period and it is something that they can take with them anywhere else they go. All of us were a part of a group that needed to implement the greatest effort of teamwork or we were not going to make the transition.

Considering that three shifts were involved makes the event even more a source of pride for all of those who were involved. Any person on the team could be approached and they were more than willing to help with any question. We were an example to follow and we certainly set a great standard for teamwork!!

Teamwork is all about people. Those in technical professions are people too. No matter what your profession, people in technology have great skills like everyone else. My team broke the stereotype that techies cannot communicate well and are not team players. It’s not your profession that determines what makes you a great team player, it’s who you are. It’s not how much people skills that you possess, it’s what you do with those people skills that matter.

This article is dedicated to the one of those great team members, Monica Mitchell, who died of pulmonary embolism on Wednesday, November 5th, 2003. May God’s grace be with you always, Monica. For those of us who had the pleasure to have worked with her, we will greatly miss you.

Published November 2003 : zdnet.com.com/2100-1107_2-5107498.html